Paid webinar platform: sell tickets to your webinar

Paid registration is switched on for every account, on every plan. It works for automated webinars and live webinars; Starter is automated-only, so a paid live webinar needs Pro or Scale.

Pricing is the first choice in the wizard. In step 1, pick Free or Paid, then type a price and pick a currency. On Stripe you can reuse a product you have sold before or name a new one. The checkout page itself shows your webinar's title and price.

Payments go to your own account. In Settings, Payments, press Connect Stripe, or paste your Tap secret and public keys and press Connect Tap. You can keep building without a payment account, but a paid webinar cannot publish until one is connected.

The currency picks the processor. SAR, BHD, QAR, OMR and EGP always charge through Tap. KWD charges through Tap too. If you also connect a separate KNET account in Settings, Payments, KWD stays on Tap until you make that account the default there. CAD, AUD and MAD charge through Stripe. For USD, EUR, GBP and AED, which both take, you choose with Use Tap for paid webinars in Settings, Payments. It is one default for all of them: with Stripe, Tap and a KNET account all connected, making the KNET account the default also sends USD, EUR, GBP and AED through Tap. Once an account is connected, the wizard lists only the currencies your connected processors support. Tap switches currencies on per account, so when Tap says yours cannot charge the currency you picked, the wizard warns you under the price.

Changing the price later is safe. On Stripe and Tap, someone already paying keeps the price they agreed to. If your payment connection has stopped working, Webinly refuses the edit rather than quietly turning a paid webinar free.

The room checks payment every time the link opens. Anyone without a paid registration is sent back to the registration page with a message. In a paid webinar, chat messages, questions, poll votes and handout clicks are only accepted from a paid registration.

The replay plays at the same link under the same check. For a live webinar there is a replay only when you recorded the broadcast, which is Pro and Scale. Replay access is on by default; switch off Let attendees watch the replay in the wizard and nobody can reopen the session once it ends, and on an automated webinar you can set a Replay available until date, after which the replay is no longer watchable.

In a live room, locking the room to your plan size never turns a ticket holder away: people who paid still get in, and a locked room is not billed flex seats for them.

Refunds are made in the payment provider that took the money, not inside Webinly. On Stripe, a full refund marks the registration refunded, and the room and the replay close to that person. On Tap the same happens, though not straight away, for a sale up to 120 days old, as long as your Tap account is still connected. Once access closes, a buyer who opens their link is told the registration was refunded and can register again. A partial refund, such as a goodwill amount, keeps their access.

If you sell through Tap, refund well inside those 120 days. Webinly spots a Tap refund on an hourly check that works through recent Tap sales a batch at a time, not the moment you refund, so leave Tap connected for a while after your last refund before you press Disconnect Tap: a refund it has not seen by then leaves that buyer's access open.

Buyers cannot cancel a paid seat themselves. The cancel page tells them the seat is paid for and to reply to one of your emails about cancelling or a refund, so write your refund policy on the registration page.

Once the webinar is published, turn on test mode in its settings and buy a ticket yourself: Stripe test cards, or Tap test cards once your Tap test keys are connected. No real money moves. On Stripe it only affects that webinar; Tap test keys replace your live keys for the whole account until you swap them back. Pay in 4 is not offered in test mode.

A webinar not in test mode will not take payments on a Tap test key, so while those keys are connected, your other webinars charging through Tap turn buyers away. Rehearse on Tap before your first sale or at a quiet hour, then put your live keys back.

Swapping keys means pressing Disconnect Tap and connecting again. If Tap is your default and Stripe or a KNET account is also connected, disconnecting moves the default off Tap and connecting again does not restore it, so press Use Tap for paid webinars again after each swap. Until you do, prices that both accounts take go to the other one instead of Tap, in test and in real sales alike.

One price, one seat. A webinar has a single ticket price. There are no ticket tiers, no early-bird price, no discount codes at registration, and no quantity field: each checkout buys one seat for the person named on the form.

No ticket limit. There is no setting to stop selling after a set number of tickets. To close registration at a set moment, fill in Registration closes under Advanced in step 1: after it, the page shows registration as closed instead of the form. Someone who opened the page or the checkout before then can still finish paying.

Refunds happen outside Webinly. There is no refund button for tickets inside Webinly; a refund is made in the payment provider that took the money. Ticket sales are counted with the webinar's registrations, not on the Sales page.

Currencies follow the processor. Stripe does not offer SAR, KWD, BHD, QAR, OMR or EGP, Tap does not offer CAD, AUD or MAD, and Pay in 4 needs Tabby connected and a price in AED, SAR or KWD. A separate KNET account only takes KWD. Tap switches currencies on account by account, so your Tap account may take only some of its ten; to add one, ask Tap support to switch it on for your account.